Online Public Grievances Lodging and Monitioring System

Do u know that Government of India has a online Grievance forum at http://darpg-grievance.nic.in/?

The government desires people to use this tool to highlight the problems they faced while dealing with Government officials or departments like Passport Office, Electricity board, BSNL/MTNL, Railways etc.

I know many people will say that these things don't work in India, but this actually works as one person found out.
The guy I'm talking about lives in Faridabad (Faridabad is part of NCR and is in Haryana). Couple of months back, the Faridabad Municipal Corporation laid new roads in his area and the residents were very happy about it. But 2 weeks later, BSNL dugged up the newly laid roads to install new cables which annoyed all the residents including this guy. But it was this guy who used the grievance forum to highlight his concerns. And to his surprise, BSNL and Municipal Corporation of Faridabad were served a Show Cause Notice and the guy received a copy of the notice as well. All in one week. Government has asked the MC and BSNL about the goof up as it’s clear that both the government departments were not in sync at all.

So lets use grievance forum and educate others who don't know about this facility. This way we can at least raise our concerns instead of just talking about the 'System' in India.